We sign up to your list, move through your customer journey as a brand-new customer would, and show you exactly where revenue is leaking — plus a prioritized roadmap to fix it. No account access needed.
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Join your list
We sign up the way a first-time buyer would.
Walk the journey
Welcome, browse, checkout — through fresh eyes.
Map the gaps
Where the experience drops, repeats, or goes quiet.
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Hand you the roadmap
Prioritized fixes, in the order that matters most.
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Hand you the roadmap
Prioritized fixes, in the order that matters most.
Design & hierarchy
Layout, clarity and how it stacks up against best practice.
Onsite experience
Sign-up, pop-ups and the all-importance first impression.
Content strategy
The messaging inside the emails — not just the structure.
Segmentation
Who’s getting what, and how targeted it really is.
Personalization
How tailored the experience feels from the customer’s side.
Email cadence
How often you show up — and whether it’s landing.
This isn’t a generic scorecard. It’s our actual eyes on your journey, with the same thinking we bring to client accounts.
01
A new-customer journey walkthrough
Exactly what someone experiences from sign-up onward — what lands, what’s missing, and where the experience goes quiet.
02
The gaps that cost you most
The flows, touch points and moments where retention revenue is slipping — named specifically, not vaguely.
03
A prioritized roadmap
Not a list of 40 things. The few moves that matter, in the order we’d tackle them if it were our account.
04
Your path from here — your call
Whether the right next step is doing it yourself inside the Academy or with our team, you’ll leave knowing. Either way, the audit’s yours to keep.
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“Klaviyo comes to us — not the other way around.”
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Klaviyo’s highest tier of trust. They look to us to shape how the platform evolves.
Every recommendation comes from 350+ live accounts over 8+ years — not theory.
We combine journey thinking, technical setup, copy and data. Not just one slice.
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You want the outcome and you want to understand the strategy before you delegate it or implement it yourself.
You’re running Klaviyo solo and want a second set of expert eyes — and a benchmark.
You want the frameworks and the confidence to kow what’s actually good.
Your audit is run by the team that does this every day across hundreds of Klaviyo accounts — not a faceless queue. We’d genuinely love to understand your brand and find where retention could be working harder.
Olivia - Casey - Emma — Growth Gurus
We’ll show you what we see and what we’d do. Where you take it from there is entirely your decision. People who never work with us should still walk away glad they asked.
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Retention marketing, done properly. Klaviyo Elite & Advisory Partner.
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