Retention-led growth for e-Commerce
We’re a leading e-commerce marketing agency, supporting brands with customer lifetime value and retention revenue through email, SMS, lifecycle marketing, and customer journey strategy.
What we do best
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Everything starts with understanding who your customers are and why they’re there. We help brands turn traffic into engaged subscribers through thoughtful list growth strategies, onsite experiences, and tools like quizzes and micro-surveys that capture the right data early - so every message and experience that follows feels more personal and intentional.
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Email and SMS work best when they’re designed together. We use both channels intentionally to create connected customer experiences that feel timely, relevant, and genuinely helpful. By using customer data to guide messaging and timing, we help brands engage their audience in a way that builds trust, drives conversions, and supports long-term relationships.
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Retention is where sustainable growth really happens. We help brands build lifecycle strategies and loyalty programs that reward repeat customers, encourage advocacy, and increase lifetime value over time. Through ongoing optimization and a deep understanding of customer behavior, we focus on keeping customers engaged well beyond their first purchase.
Retention marketing works best when every touchpoint is connected.
We work as an extension of your team with a genuine passion for your growth; combining data-driven retention strategy, lifecycle marketing, creative, and technical execution to help brands reach their e-commerce goals.
From day-to-day campaign execution through to automation, segmentation, and customer journey strategy, we partner closely with brands to build retention programs that support long-term growth.
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Growth Gurus helped Omnilux increase retention revenue by 91% through a more connected lifecycle strategy across email, SMS, segmentation, and customer journey optimisation.
By improving how customers moved through the brand experience, from education and onboarding through to repeat purchase and retention, we helped create stronger long-term customer value and more sustainable growth.
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Grow together
When brands work with us, this is where we focus our time, energy, and expertise.
Different industries face different customer behaviours, buying cycles, and retention challenges.
We build retention strategies with a deep understanding of how customers actually shop within each category, from replenishment and repeat purchase through to education, loyalty, and long-term engagement.
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As a Klaviyo Elite Partner, we combine retention strategy with deep technical execution.
From lifecycle architecture to advanced automation builds and integrations, we help brands get more value from their customer data and retention platforms.
Our close relationship with leading retention platforms also gives us early access to new features, strategies, and insights shaping modern e-commerce retention.
Danii Vlahos
E-commerce Merchandising Coordinator
Kara Sahota
Partnerships Lead
Craig Ford
Co-Founder & CEO
Rad Mitic
Head of Brand Advocacy
Jess Minnett
Customer Success Leader
Mariana Gonzalez
E-Commerce & Growth Manager
Genevieve Bateman
Senior Marketing Specialist
Rad Mitic
Head of Brand Advocacy
Mary Lee
Video Producer
Rachael Ward
Digital Marketing Manager
Robert Gibson
Lead Partnerships APAC
Rad Mitic
Head of Brand Advocacy
Jemma Sears
Digital Marketing Manager
Daniel David
Business Manager
Rad Mitic
Head of Brand Advocacy
Andrew Baxter
Industry Visionary
Adam Ioakim
Vice President and General Manager APAC
Callum Hinlett
General Manager
Rad Mitic
Head of Brand Advocacy
Jeremy Singh
Senior Partner Manager
Lauren Marturano
Senior Marketing Manager
Richard Williams
Founder
Rad Mitic
Head of Brand Advocacy
"Growth Gurus not only ensured the smooth continuation of our campaigns but also enhanced their effectiveness, and contribution to revenue."
Kate Hartigan, Chief Marketing Officer at The Blue Space
"Working with the Growth Gurus has been a breeze! The team is quick with deliverables, even for last-minute campaigns. Essentially they acted as an arm of our company, constructing campaigns from idea to implementation. Would definitely recommend!."
Christina Stevens, Founder, Sdara Skincare Vancouver, Canada
"The Growth Gurus team is not only a wealth of knowledge when it comes to email, but other IMC as well, which we plan to tap into for our business soon. We foresee an extended collaboration with them, as we're very pleased with what has been accomplished thus far. Thank you Growth Gurus - we couldn't be happier!"
Happy V Team, Happy V, FL, USA
"Growth Gurus has truly transformed our email marketing efforts. Their expertise and dedication to producing impressive results are unparalleled. We've seen a significant increase in engagement and conversions since partnering with them. The team at Growth Gurus is always willing to go above and beyond to ensure our campaigns exceed expectations. They take the time to understand our business goals and tailor their strategies accordingly. I can confidently say that working with Growth Gurus has been the best decision we've made for our marketing efforts. If you want to see real growth and results from your email marketing, look no further than Growth Gurus."
Brett Peskin, The Mushroom Coffee Company
"The team at Growth Gurus are great to work with. They have prompt, effective communications and efficient systems in place to get large amounts of work completed much faster than I could ever hope to. While everyone on the Growth Gurus has specific roles, I love that if the person I need isn’t available, someone else is always quick to respond and assist. We chose Growth Gurus for our retention marketing based on a set of clear targets and a structured plan on how these targets would be achieved. We are looking forward to working with Growth Gurus to reach these targets and continuing a long-term plan for future sales success with Growth Gurus marketing guidance."
Tamara Eacott, Founder of The Better Brand & Director of Eminence Organics Australia
"The Growth Gurus were a wonderful asset for us – everybody on their team was extremely flexible, knowledgeable, and fair. Their experts were always available (in spite of significant time differences between our location and theirs). We would work with them again in a heartbeat and are happy to recommend them!"
Scott Nelson, Co-Founder,
Joovv Los Angeles, USA
"We have been working with Growth Gurus for more than a year now! They have been very helpful and the communication is great. The email lows that they helped us to set up & strategies contributed abut 25% of our revenue. I highly recommend Growth Gurus!."
Anyi Mok, e-living Furniture
Australia
"Growth Gurus supported us with our inaugural BFCM Sale and were instrumental in us well and truly exceeding our goals. Their care and expertise makes them a wonderful partner and we're excited to continue the journey with them."
Kate Gracie, Australasian Marketing & Communications Manager
"Hire the Gurus and you’ll be glad you did – they can advise and add value in many areas and have a solid understanding of how to grow sales."
Nick Allan, General Manager, Beauty Brand XSydney, Australia
"Working with Growth Gurus has really helped to move the needle in my business. I went from quite a modest email list to growing around 4x times the size through their recommendations. Email marketing has now become the highest revenue generator for my business – I can't thank the team enough."
Eleanor Cullen, We Might Be Tiny Vic, Australia
"Growth Gurus went above and beyond to make sure my company's needs were met. They were overly communicative, and the team put in real effort to understand my customers (SUPER IMPORTANT!!!)."
Jin Hwang, Trae Goods
"Growth Gurus supported us with our inaugural BFCM Sale and were instrumental in us well and truly exceeding our goals. Their care and expertise makes them a wonderful partner and we're excited to continue the journey with them."
Kate Gracie, Australasian Marketing & Communications Manager
"Growth Gurus not only ensured the smooth continuation of our campaigns but also enhanced their effectiveness, and contribution to revenue."
Kate Hartigan, Chief Marketing Officer at The Blue Space
"Working with the Growth Gurus has been a breeze! The team is quick with deliverables, even for last-minute campaigns. Essentially they acted as an arm of our company, constructing campaigns from idea to implementation. Would definitely recommend!."
Christina Stevens, Founder, Sdara Skincare Vancouver, Canada
"The Growth Gurus team is not only a wealth of knowledge when it comes to email, but other IMC as well, which we plan to tap into for our business soon. We foresee an extended collaboration with them, as we're very pleased with what has been accomplished thus far. Thank you Growth Gurus - we couldn't be happier!"
Happy V Team, Happy V, FL, USA
"The Growth Gurus were a wonderful asset for us – everybody on their team was extremely flexible, knowledgeable, and fair. Their experts were always available (in spite of significant time differences between our location and theirs). We would work with them again in a heartbeat and are happy to recommend them!"
Scott Nelson, Co-Founder,
Joovv Los Angeles, USA
"Working with Growth Gurus has really helped to move the needle in my business. I went from quite a modest email list to growing around 4x times the size through their recommendations. Email marketing has now become the highest revenue generator for my business – I can't thank the team enough."
Eleanor Cullen, We Might Be Tiny Vic, Australia
"Growth Gurus went above and beyond to make sure my company's needs were met. They were overly communicative, and the team put in real effort to understand my customers (SUPER IMPORTANT!!!)."
Jin Hwang, Trae Goods
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