Best Design Agency in APAC and Finalists for Excellence at the 2023 Yotpo Partner Awards. A testament to our unwavering commitment to delivering captivating customer experiences, fueling growth, and inspiring loyalty, we extend our gratitude to our clients for their collaborative spirit, trust, and drive to achieving this exceptional milestone.
Let us show you our winning formula.
This annual event honors the best of the best in eCommerce: the agencies and tech solutions whose exceptional contributions have made a significant impact on the ecosystem.
The awards showcase top Yotpo Partners who have demonstrated innovative thinking, executed creative strategies, and implemented game-changing integrations. The exceptional winners have created captivating eCommerce experiences that have driven exceptional growth and retention for leading D2C brands. Get ready to be inspired by their outstanding work!
Client: Kas Australia
Project: Loyalty Program
Home furnishing brand KAS Australia had a problem: they didn’t have a high-quality loyalty program to keep their current customers engaged, nor did they have the tools to create powerful and effective communication. They reached out to Growth Gurus to help them build a program that would give their customers incentives to keep coming back.
Growth Gurus recommended Yotpo Loyalty & Referrals because it has the most robust loyalty program capabilities for eCommerce stores. They used the solution to build Style Society, a dynamic and robust tiered loyalty program that offered discounts and rewards. Additionally, the agency implemented Yotpo Reviews to build trust and credibility with potential buyers and enhance the overall customer experience; and Yotpo SMSBump to send targeted and personalized campaigns and automations to the brand’s customers, keeping them engaged and informed throughout their buyer journey — including keeping loyalty members updated about their points and tier status.
Yotpo’s product synergies between Loyalty & Referrals, Reviews, and SMSBump have played a crucial role in helping KAS Australia improve customer retention and create a seamless and tailored customer journey and post-purchase experience. For example, by leveraging shared data points between Yotpo Loyalty and SMSBump, the brand can boost the effectiveness of abandoned cart flows by informing customers that they can redeem their points on an item left in their cart.
Yotpo’s platform has helped KAS Australia create a more seamless and satisfying customer experience, resulting in increased customer loyalty and higher customer lifetime value. 60% of loyalty members now repurchase from the brand, and the brand’s VIP tier flow has seen 167x ROI and 17% CTR. And since implementing Yotpo, the brand has added $137 more revenue per customer, and AOV is up by 5.45%.
As the esteemed winners of the 2023 Yotpo Partner Awards in APAC, Growth Gurus specializes in setting up Yotpo systems to deliver captivating customer experiences.
We drive growth and loyalty for your brand, crafting meaningful customer relationships that extend beyond transactions. Through innovative loyalty program development, we design, set live, and continuously optimize your program.
Thanks to our clients for growing with us as we push the boundaries of what's possible in e-commerce.
To truly make the most of our technological resources, we integrate Klaviyo into our processes. We harness its capabilities to develop a tailored, automated email campaign that seamlessly complements our client's loyalty program.
The process initiates with an introduction to the loyalty program, followed by a strategic email flow that keeps customers engaged — reminding them of their point balance, celebrating their point accruals, and demonstrating the exclusive rewards they can access.
This comprehensive utilization of Klaviyo helps sustain customer engagement, promote loyalty program participation, and consequently, drive business growth.
"I was absolutely thrilled to hear this news. Thank you for your outstanding work in developing our amazing loyalty program with Yotpo. Your dedication to creating innovative and effective design solutions has clearly paid off, and this award is a testament to the exceptional skills and talent of your team over this entire project from start to finish with us. On behalf of the entire Kas Australia team and myself, we thank you very much and absolutely love working with your agency! Keep up the fantastic work, and may your agency continue to grow and thrive in the years ahead."