HELPING ECOMMERCE BRANDS SCALE THROUGH RETENTION

Email marketing that drive growth not just clicks

We work with eCommerce teams at different stages to improve how email performs. Whether you’re building your program from scratch or refining what’s already in place, we bring structure, clarity, and experience across the full customer journey.

Thoughtful strategy. Strong execution.
Real email marketing results.

We don’t try to do everything. Our focus is retention, which lets us go deeper into how email actually supports the customer experience. We work closely with data, automation, and real customer behaviour to keep learning and improving how journeys are built over time.
WE'LL WORK WITH YOU TO:
Build strong foundations with high-performing flows

We design and optimize core lifecycle automations, from welcome and nurture to post-purchase and retention - creating a revenue engine that works around the clock.

Turn data into smarter segmentation

We help you unlock the power of your customer data, building meaningful segments that allow you to deliver personalised, high-converting messaging at scale.

Plan campaigns with strategy, not guesswork

Every campaign is backed by insights, clear objectives and commercial intent - ensuring your promotional calendar supports revenue growth without eroding brand value.

Test, optimize and scale what works

Growth is iterative. We continuously analyse performance, run structured experiments, and refine messaging, creative and offers to maximise ROI.

Align strategy with the customer journey

We connect acquisition, retention and loyalty into a seamless lifecycle approach - ensuring every touchpoint moves customers closer to long-term value.

Evolve with your brand and customers

As your products, audiences and market shift, we adapt your strategy and execution, keeping your lifecycle marketing agile, relevant and growth-focused.

Retention that follows the customer journey - step by step

We don’t treat email as a series of one-off messages. We look at how customers move through the journey and make decisions at each stage, then design email to support those moments intentionally.

What our email marketing support typically includes

Our work is designed to support the full customer journey, from first touch through to long-term retention. The exact mix depends on your goals, team, and stage of growth, but typically includes the following areas of support.

What working with us looks like

Working with us is collaborative, structured, and hands-on. We don’t just deliver emails, we work closely with your team to understand what’s happening in the business, how customers are behaving, and where retention can make the biggest impact.
Here's how we work with you:

Recognised by leading ecommerce platforms

Working with us is collaborative, structured, and hands-on. We don’t just deliver emails, we work closely with your team to understand what’s happening in the business, how customers are behaving, and where retention can make the biggest impact.

Proven results across leading brands

We work closely with our clients to drive measurable outcomes from email, from increased repeat purchases to meaningful revenue growth across campaigns and flows.

You’re retention-focused
(or ready to be)

You understand that email plays a critical role beyond one-off campaigns, and you’re looking to build journeys that support long-term customer value.

You want strategic support not just output

You’re not just looking for emails sent - you want guidance on what to send, when to send it, and why it matters.

You value collaboration and transparency

You’re open to working closely together, sharing context, and treating email ass part of a broader marketing and customer experience strategy.

You want strategic support, not just output

You’re not just looking for emails sent - you want guidance on what to send, when to send it, and why it matters.

You’re ready to use data to make better decisions

You’re interested in learning from customer behaviour, testing ideas, and evolving your approach over time - not relying on guesswork.

You want support that adapts as your grow

Whether you’re building foundations or refining an established program, you want a partner who can scale with your team and goals.

A team that feels like an extension of yours

Personalized strategies. Real connections. Sustainable growth.
We’re a close-knit team of retention marketers, strategists, creatives, and technical specialists. We work collaboratively with our clients, bring clarity to complex problems, and hold ourselves to high standards, whether we’re leading execution or supporting your in-house team.
Meet the team

Retention-first, full-journey thinking

We think in journeys, not isolated campaigns. Every message is designed around where the customer is, what they need next, and how to move them forward in a way that feels natural and considered, supporting both conversion and long-term loyalty.

Hands-on, high-standard execution

We stay close to the work. From planning through build, launch, and optimization, we’re hands-on and detail-driven, making sure everything is implemented properly, tested thoroughly, and refined based on real performance.

Support that fits your team

Whether you need an embedded partner, ongoing execution, or strategic support alongside an in-house team, we adapt to how you work. We slot into your existing processes, tools, and ways of working, so collaboration feels seamless and progress stays consistent as your needs evolve.

Proven across industries

We’ve partnered with brands across food & beverage, health, beauty, lifestyle, and more, applying the same retention-first thinking while adapting to each business’s unique challenges.

Let’s talk about your email strategy

Book a free 30-minute discovery call with our team. No hard sell, just a chance to learn more about your brand, understand what you’re working toward, and explore how we can help.
Whether you’re building from scratch or refining what’s already in place, we’ll help you find the right path forward.
Book a free discovery call

FAQ

Email marketing questions? We’ve got answers.

Here’s what brands like yours often ask when exploring how to work with us - or level up their email strategy.
What types of brands do you work with?

We work with ambitious brands across a wide range of industries - e-commerce and beyond.

From beauty, wellness, and homewares to hospitality, B2B, pharmaceuticals, non-profits, and even cryptocurrency, we’ve partnered with teams at every stage of growth. Whether you're a fast-growing startup or an established enterprise, if retention matters to your business, we're here to help you scale sustainably.

Do I need to be on a specific email platform to work with you?

Not at all. While we have deep experience with platforms like Klaviyo, Yotpo, Mailchimp, and Hubspot and hold top-tier partner status with several.

We have diverse experience across a range of platforms and can support whichever one you’re using - or help guide you to the right fit. At the end of the day, technology isn’t the strategy, it’s how we enable the strategy that makes the difference.

What does the discovery call involve?

No hard sell - just a chance to meet, hear more about your brand, understand what you're looking for, and explore how we can help. Whether you're building from scratch or looking to scale what’s already working, we’ll help you find the right path forward.

What makes Growth Gurus different from other email agencies?

We care deeply - about the work we do, the people we partner with, and the results we help achieve. We bring the mindset of an in-house team, the strategic depth of a growth consultancy, and the creative execution of a top-tier agency.

What truly sets us apart is how we combine that care with deep technical and strategic expertise. We don’t just talk about retention - we live and breathe it. From advanced segmentation to hyper-personalized customer journeys at scale, we go far beyond surface-level tactics to unlock what really drives long-term growth.

Whether we’re embedding with your team or leading the charge, we take the time to understand your brand, your customer, and your goals. That’s why many of our clients continue working with us for years. We become a true extension of your team, committed to doing meaningful work that makes a real impact.

If you’re looking for a partner that brings both technical depth and genuine commitment to your success, Growth Gurus is the team to trust.

How much do your services cost?

It depends on the scope of your needs - whether it’s full-service execution, strategy-only, or team coaching. We work with brands at all stages, from early-stage startups to global enterprise teams, so we’ll take the time to understand what you need and what makes sense for your budget.

We’ll walk you through pricing during your discovery call, based on what will actually move the needle for your brand.

To request our rate sheet, click here.

Can you help my internal team learn and improve?

Yes! This is a big part of what we do. We offer coaching, consulting, and hands-on workshops designed to upskill your team and help you build internal capability with confidence.

Whether you’re a solo marketer or managing a full retention team, we tailor our support to your structure and goals. That might look like strategic advisory, 1:1 coaching sessions, collaborative planning, or team-wide training on customer journeys, segmentation, and campaign strategy.

We can also run in-person or virtual workshops with your wider marketing or leadership team to align on strategy, identify quick wins, and bring everyone onto the same page.

Our goal is to equip your team with the tools, frameworks, and confidence to lead your own retention growth—while knowing we’re right there to support as needed.

Do you offer one-off projects or only ongoing retainers?

We’re flexible. Many of our clients work with us on an ongoing basis, but we also support one-off audits, setups, or campaign builds. It depends on what you need.

Driven by excellence

Danii Vlahos

Danii Vlahos

E-commerce Merchandising Coordinator

Kara Sahota

Kara Sahota

Partnerships Lead

Craig Ford

Craig Ford

Co-Founder & CEO

Rad Mitic

Rad Mitic

Head of Brand Advocacy

Jess Minnett

Jess Minnett

Customer Success Leader

Mariana Gonzalez

Mariana Gonzalez

E-Commerce & Growth Manager

Genevieve Bateman

Genevieve Bateman

Senior Marketing Specialist

Rad Mitic

Rad Mitic

Head of Brand Advocacy

Mary Lee

Mary Lee

Video Producer

Rachael Ward

Rachael Ward

Digital Marketing Manager

Robert Gibson

Robert Gibson

Lead Partnerships APAC

Rad Mitic

Rad Mitic

Head of Brand Advocacy

Jemma Sears

Jemma Sears

Digital Marketing Manager

Daniel David

Daniel David

Business Manager

Rad Mitic

Rad Mitic

Head of Brand Advocacy

Andrew Baxter

Andrew Baxter

Industry Visionary

Adam Ioakim

Adam Ioakim

Vice President and General Manager APAC

Callum Hinlett

Callum Hinlett

General Manager

Rad Mitic

Rad Mitic

Head of Brand Advocacy

Jeremy Singh

Jeremy Singh

Senior Partner Manager

Lauren Marturano

Lauren Marturano

Senior Marketing Manager

Richard Williams

Richard Williams

Founder

Rad Mitic

Rad Mitic

Head of Brand Advocacy

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